You can remove Mov Labs' access to your accounts and request deletion of your data at any time. There are three ways.
Option 1: through Facebook or Instagram
- Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → Mov Labs → Remove.
- Instagram: Settings and activity → Website permissions → Apps and websites → Mov Labs → Remove.
When you remove it, Meta notifies us right away and we delete the access keys immediately. If you request data deletion on that same screen, we delete everything within 7 days. You receive a confirmation code to track your request on this page.
Option 2: through TikTok or Google (YouTube)
- TikTok: in the app's security settings, under app permissions → Mov Labs → Remove access.
- Google (YouTube): at security.google.com/settings/security/permissions. There, the access appears under the name Movie Maker → Remove access.
We detect the removal within 1 day and delete the access keys. To delete the rest of your data, use option 3.
Option 3: by asking Movie Maker
- Send an e-mail to fale (at) moviemaker.com.br with the subject “Data deletion – Mov Labs”. Tell us which account: the social network and the username.
- To protect you, we confirm that the request comes from the account owner.
- We delete everything within 7 days and send a confirmation by e-mail.
Did you receive an automated message from an account?
Send an e-mail to fale (at) moviemaker.com.br with your Instagram username and the name of the account that messaged you. Within 7 days we delete what Mov Labs stored about you (ID, username, steps and clicks) and send a confirmation. Without a request, this data is deleted automatically after 90 days.
What is deleted
- The access keys.
- The connected account's data: name, picture and ID.
- Scheduled posts that have not been published yet.
- The post history and metrics stored in Mov Labs.
- The account's automations and the data of the people who went through them.
What we do not delete
- Posts that are already on the social network. They belong to your account, and only you can delete them, directly on the network.
- What the law requires us to keep. For example, dashboard access logs, for 6 months (Brazil's Internet Civil Framework), and the contract's tax documents.
Track a request
If you received a confirmation code, enter it on this page to see the status of your request.
Questions
fale (at) moviemaker.com.br · Data protection officer: João do Amaral