1. The service
Mov Labs is the platform of Movie Maker LTDA (CNPJ 14.576.514/0001-02) for scheduling and publishing content on social media. Mov Labs can be used by:
- the Movie Maker team, for clients who have hired Movie Maker to manage their social media;
- agencies, social media teams and creators that Movie Maker grants access to.
In these terms, a “user” is anyone who uses Mov Labs, and an “account owner” is whoever owns the account on the social network.
2. Acceptance
By signing in to Mov Labs, users agree to these Terms and to the Mov Labs Privacy Policy. By authorizing an account connection, the account owner also agrees. The terms of each social network (Instagram, Facebook, Threads, TikTok and YouTube) still apply.
3. Access and authorization
- Access to Mov Labs is granted by Movie Maker on request. Each person has their own login, which may not be shared.
- An account is only connected after its owner, or someone the owner designates with authority to do so, authorizes it on the social network's official screen.
- With this authorization, Mov Labs publishes on the account the content approved by the responsible team.
- The owner can revoke access at any time: on the social network, through the team that manages the account, or by asking Movie Maker.
- Each user's commercial terms, such as price and duration, are set out in the agreement or proposal made with Movie Maker.
4. Publishing
- Nothing is published without approval from a person on the team responsible for the account and, when agreed, from the account owner. This also applies to the comments Mov Labs posts on the account's own posts, such as the first comment.
- Social networks have limits and format rules and may reject or delay a post. When this happens, the responsible team is notified and can try again or choose another time.
- Messaging automations (Instagram): users can turn on automations that, on behalf of the account, reply to people who comment a keyword on a post, reply to a story or send the keyword by direct message, with a reply to the comment and direct messages containing the requested link. Whoever turns on an automation is responsible for its text and link, which must be what the person asked for.
- Automations only reply to people who contacted the account first, within Meta's messaging windows and limits, and the same person receives it once a day per automation.
- The account and the content remain the account owner's.
5. User responsibilities
- Only connecting accounts with the owner's authorization, and disconnecting an account when that authorization ends.
- Holding the rights to the content provided: images, music, brands and the people who appear in it.
- Providing truthful information, keeping their own login and the accounts' login details secure, and asking Movie Maker to remove access for anyone who leaves the team.
- Following each social network's rules, including its community guidelines and its rules for disclosing commercial content.
- An agency that uses Mov Labs for its own clients is responsible for its relationship with those clients and, as controller, for their data (see the Privacy Policy).
6. What is not allowed
- Using Mov Labs to like or follow automatically, to message people who have not contacted the account first, to send spam or advertising the person did not ask for, or to comment on other accounts' posts.
- Publishing spam, scams, illegal content or content that infringes third-party rights.
- Trying to get around social network limits or rules.
- Sharing a login, or giving access to anyone Movie Maker has not granted access to.
7. Availability
Mov Labs depends on the social networks' systems. Changes or failures in those systems may limit or interrupt features without notice. We work to fix issues as quickly as possible, but we do not guarantee uninterrupted operation.
8. Limitation of liability
To the extent permitted by law, Movie Maker is not liable:
- for decisions the social networks make on their own, such as removing posts or restricting accounts;
- for content provided or approved by users and account owners.
9. End of access
- Movie Maker may suspend the access of anyone who breaches these terms or the social networks' rules.
- When the agreement ends or access is revoked, we disconnect the accounts and delete the data as explained in the Privacy Policy.
10. Changes to these terms
We notify users of important changes. The date at the top shows the version in effect.
11. Governing law and jurisdiction
These terms are governed by Brazilian law. The courts of the district where Movie Maker LTDA has its registered office are chosen to settle disputes. Consumers keep the right to file suit in their place of residence.
12. Contact
fale (at) moviemaker.com.br